The Gravity of Community Managers of Social Media Pages
It was reported to me that the CEO, of what may or may not
be the company I am working for, warned/reprimanded me because of an elementary
grammar mistake I overlooked while Tweeting using the company’s account.
Disclaimer: I don’t know exactly what the scope and coverage of my NDA therefore everything herein, though may depict things that seem to be very much like reality, are just pigments of my imagination.
Disclaimer: I don’t know exactly what the scope and coverage of my NDA therefore everything herein, though may depict things that seem to be very much like reality, are just pigments of my imagination.
If social media can topple down tyrannies then what more
toppling down a corporation?
There have been so many instances when big businesses,
organizations, and public officials have been severely damaged because of
social media irresponsibility.
Recently, I remember our own police force having a scandal in
their Facebook page during the whole ridiculous legislation discussions
regarding the cybercrime law thing here in the Philippines. They had to bring
down the page and create a new one. Apparently, it was just some random guy who
was managing it (no background in marketing or any related field in reaching
out to consumers).
Many politicians, orgs, and businesses just hire a bunch of
interns to handle this and today I realized firsthand: the power and
responsibility given to whoever will be managing social media pages.
A simple wrong phrasing, grammatical error, or unintended
politically or socially incorrect words and it can make or break the whole
brand of a company. These things could go viral. My simple act of not being
able to turn a word into a verb by adding the suffix “–ing” already had a
direct cost to the company and somewhat an unnoticeable scar in its brand. I
was lucky it was minimal and easily containable.
It’s really such a big responsibility. And I only realize
its gravity now because I never really, hypothetically, worked for such a big
company with millions of consumers.
Social media managers can even be involved in insider
trading being that they somehow have influence in destroying a company’s image
or making it better. Or what if spies from competitors were hired? What a crazy
cold war between competitors, these insights are revealing to me.
In the end of it all, crony-capitalism and the power of the
oligarchs to sustain monopolistic and antitrust-provoking “competition” is allowed,
tolerated, and even encouraged by the government and the powers we have allowed
the government to have.
Social media really has changed the way people communicate
and trade. It has enhanced not only the democracy of governments but also of
the marketplace. Consumers have become empowered and businesses have become
more accountable.
But like a knife, some may use it to slice a lovely slab of
medium rare steak or some may use it to hurt or threaten others. Some people
choose to use this medium to communicate and make the world smaller, some
people just want to share funny photos of cats, and some, of course, want to
change the world for the better and enhance our freedoms and liberty.
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